Returns & Refunds

Returns
Perishable goods are exempt from being returned

Missing Deliveries/items
Please email sales@limetreefarmshop.co.uk regarding missing deliveries/items, issues will be dealt with as soon as possible, the response time to query will be within 24 hours

Refunds
We only exchange or refund for missing or defective/damaged goods and photographic evidence of the latter needs to be provided to sales@limetreefarmshop.co.uk 

Exchanges are for full orders or customers local to the depot only everything else will be dealt with via partial refund at Lime Tree Farm’s discretion

Lime Tree Farm will not take responsibility for orders that are not received due to inaccurate address details being input or damage/ theft post-delivery if leave safe instructions have been adhered to and POD from courier is available.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.